At TWS Transport, we often refer to our HGV drivers as “Knights of the Road.” It’s not just a catchy phrase; it reflects the respect we hold for the men and women who keep our supply chains moving. But being a Knight on the modern road can be a lonely battle. In an industry often focused purely on delivery times and fuel efficiency, we believe that the most valuable asset in any vehicle is the person sitting behind the wheel.
The Reality Behind the Wheel
The life of a long-distance driver is unique, but it comes with hidden challenges. It is often a solitary profession, involving long hours away from family and friends. Recent industry statistics paint a sobering picture: reports indicate that up to 44% of HGV drivers suffer from depression or stress, and the suicide rate among drivers is 20% higher than the national average.
These figures are a wake-up call for the entire logistics sector. At TWS, we combat this by ensuring our culture is built on three pillars: courtesy, dignity, and respect. We understand that a driver who feels valued and supported is not only happier but safer. Our Operations team isn’t just there to track vehicles; they are there to listen, support, and ensure our drivers never feel like just a number on a spreadsheet.
Safety Starts Before the Engine Starts
Mental well-being goes hand-in-hand with physical safety. You can’t have one without the other. This is why we place such immense importance on the Daily Walkaround Check.
While the DVSA mandates this check for compliance—covering essentials like lights, tyres, mirrors, and brake lines—we view it differently. For a TWS driver, the morning walkaround is the moment they ensure their “steed”—our modern fleet of Scania units—is ready for the journey.
- Tyres & Mirrors: Checking for tread depth and clear visibility prevents avoidable accidents.
- Fridge Units: Ensuring the temperature control systems are fault-free protects the cargo and the driver’s peace of mind.
- The Cab: We invest in high-spec Scania cabs because a comfortable workspace reduces fatigue and stress on the road.
Ambassadors of Reputation
We firmly believe that ‘Reputation Matters’. Our drivers are the face of TWS Transport when they arrive at a farm in Tarleton or a distribution centre in London. By prioritizing their mental health and ensuring they are driving safe, well-maintained vehicles, we empower them to be true ambassadors of our company—offering exceptional customer service because they feel exceptional themselves.
